Privacy policy
Ventura Cleaning Privacy Policy
Effective Date: January 2026
Introduction
At Ventura Cleaning (“we,” “us,” “our”), we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles and relevant NSW privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.
Information We Collect
We collect personal information including your first and last name, email address, phone number, postcode, and payment details. This information is collected via website forms, email, phone calls, and in-person interactions.
How We Use Your Information
The primary purposes for collecting your personal details are to provide our cleaning services, respond to your inquiries, confirm bookings, send marketing communications (with your consent), process invoicing and payments, and meet our legal compliance obligations.
Disclosure of Your Information
Your personal information is shared internally within Ventura Cleaning on a need-to-know basis. For example, workers performing the cleaning services receive relevant client names, phone numbers, and addresses necessary to complete the work, while administrative staff access payment and invoicing data. We do not disclose personal information to any external parties except as required by law or with your prior consent.
Third-Party Service Providers
We utilise trusted third-party service providers for website hosting, scheduling, Invoicing, and email communications—who may access your information solely to support our operations. These providers are required to adhere to privacy and security obligations consistent with this policy and applicable laws.
Tracking Technologies and Cookies
Our website uses cookies and similar tracking technologies to enhance your experience, analyse site usage, and deliver relevant content. You may manage or disable cookies through your browser settings, though this may affect your user experience. Some cookies may be set by trusted third-party providers such as Wix and Google Analytics, who maintain their own privacy policies governing their data collection.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes described above and thereafter indefinitely until you request deletion.
Security of Your Information
To protect your information, we implement password protection on systems, restrict access to authorised personnel only, and conduct regular security audits to identify and mitigate risks.
Your Rights
You have rights under privacy laws, including accessing and correcting your personal information, requesting deletion, opting out of marketing communications, and making complaints about privacy breaches. You can exercise these rights by contacting us at [insert contact email and phone number]. If you remain dissatisfied, you may also contact the Office of the Australian Information Commissioner.
Changes to This Policy
We may update this Privacy Policy from time to time, with the latest version published on our website, including an updated effective date.
Contact Us
For any questions or concerns regarding our privacy practices, please contact Ventura Cleaning at
Email: admin@venturacleaning.com.au
Phone: (02) 7245 4734